Facilitation

The Highlands Consulting Group, LLC brings an unparalleled expertise to meeting facilitation. Our facilitation approach and seasoned facilitators ensure that solutions and decisions are created, understood, and accepted by participants. We have facilitated board off-sites, strategic planning sessions, focus groups, statewide summits, small groups, and inter and
intra-departmental teams to success. We can do the same for your organization.

The following is a high-level summary of our customizable approach:

• Facilitation Planning: The activities necessary to properly plan for a facilitation session
  • Define Roles and Responsibilities
  • Identify Session/Workshop Goals
  • Identify Meeting Participants
  • Develop Facilitation Guide
  • Develop Agenda
• Facilitation Execution: The activities necessary to ensure the facilitation goals are met
  • Lay the Ground Rules
  • Define the Session for Participants
  • Execute the Facilitation Guide
  • Capture Agreements
  • Facilitate Disagreements/Conflict
  • Parking Lot Intractable Issues
  • Communicate Next Steps
• Post Facilitation: The activities to document and communicate agreements and to improve for subsequent facilitations
  • Conduct Hotwash to Identify Lessons Learned
  • Document Final Agreements
  • Assign and Follow Up on Action Items

We also develop customized training programs, from curriculum to delivery, to meet your business needs. We offer training evaluation and training needs assessment services, as well as full training and conference support services. We work closely with our clients to design sessions that are efficient and effective; involve active learning methods at the appropriate level; and that encourage action and peer-to-peer learning.